Privacy Policy

Privacy Policy

Effective Date: 27th February 2025

CB Virtual Assistant ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.cbvirtualassistant.co.uk (the "Website"). This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using or accessing our Website, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, etc.
• Technical Data: IP address, browser type and version, operating system, device type, and information about your interaction with our Website (e.g., pages visited, referring URLs).
• Usage Data: Information on how you use our Website, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing communications from us and your communication preferences.

2. How We Collect Your Information

We collect personal data through the following methods:

• Direct Interactions: When you contact us via forms, subscribe to newsletters, register for an account, or communicate with us directly.
• Automated Technologies or Interactions: When you interact with our Website, we may collect technical data about your browsing activity via cookies and other tracking technologies.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the UK GDPR:

• Consent: When you provide your consent for us to process your data (e.g., subscribing to our newsletter).
• Contractual Necessity: When processing is required to perform a contract with you (e.g., fulfilling an order or providing a service).
• Legal Obligation: When we are required to process your data to comply with legal obligations.
• Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving our Website) provided that your rights and freedoms are not outweighed by those interests.

4. How We Use Your Information

We may use your personal data for the following purposes:

• To provide, manage, and improve our Website and services.
• To communicate with you, including responding to queries and providing customer support.
• To send you promotional materials, if you have opted-in to receive them.
• To analyse usage patterns of our Website to improve user experience.
• To comply with legal obligations, such as tax or regulatory requirements.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your personal information with third parties in the following circumstances:

• Service Providers: Third-party vendors who assist us with Website functionality, email services, payment processing, and customer support.
• Legal Compliance: If required by law, we may share your personal data with law enforcement or other regulatory authorities.
• Business Transfers: If our business is sold, merged, or reorganised, your personal data may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restriction: You can request that we restrict processing of your personal data.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You can object to processing based on our legitimate interests or direct marketing.
• Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at coral@cbvirtualassistant.co.uk

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small files that are stored on your device when you visit our site. These cookies help us analyse Website traffic and personalise content and ads.

You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

10. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such websites. We recommend that you review the privacy policies of any third-party websites you visit.

11. International Transfers

If you are located outside the UK, please note that your personal data may be transferred to and processed in countries outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with the UK GDPR.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this page will be updated accordingly. We recommend that you review this policy periodically for any updates.

13. Information Commissioner’s Office (ICO): UK users can lodge complaints with the Information Commissioner’s Office (ICO) if they believe their data protection rights are being violated.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

CB Virtual Assistant
Email: coral@cbvirtualassistant.co.uk